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#4f46e526}.description{margin-top:18px;font-size:.92rem;color:#4b5563;line-height:1.6;padding-top:16px;border-top:1px solid #f1f5f9}.empty-wrapper{display:flex;justify-content:center;align-items:center;min-height:70vh}.empty-card{background:linear-gradient(135deg,#fff,#eef2ff);padding:50px;border-radius:25px;box-shadow:0 20px 50px #00000014;text-align:center;transition:all .3s ease;max-width:450px}.empty-card:hover{transform:translateY(-5px)}.empty-icon{font-size:3.5rem;margin-bottom:20px}.empty-card h1{font-size:1.8rem;margin-bottom:10px;color:#111827}.empty-card p{color:#6b7280;margin-bottom:25px;font-size:.95rem;line-height:1.5}@media(max-width:768px){.page-title{font-size:2rem}.top-controls{flex-direction:column;align-items:flex-start}.complaint-card{padding:22px}.empty-card{padding:40px 25px}}@keyframes fadeUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}
